The joy of customer service

I was parked next to the information desk at Washington Union Station during afternoon rush hour, watching thousands of fellow Maryland commuters come and go. Someone I’d never met or seen before was supposed to find me there.

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Lifestyle Tip #15: Wait for it…

To wait… seems like wasted time.  Haste can be a life-saver, from our ancestors who fled from predators to today’s trauma surgeons who bring patients back from the brink. We can track the wait time to renew a driver’s license without leaving the house. And I’ve written before about how we fill those extra spaces in our lives.

Is there ever a benefit of acting without a sense of urgency? Where you wait first, and act later? You bet there is. Especially when you’re consuming media.

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